Important update – 13th October 2020

Sallie CharltonNews

Please read this if you have a booking with us

Following the new restrictions announced by the government yesterday here is the guidance you need to read to see if your booking can go ahead. If it can’t travel you can either manage your booking online at Hoseasons.co.uk or call the number on your paperwork. If you cannot stay with us due to the regulations you can either cancel and get a refund or move your booking to another date.

ENGLAND

Medium Alert level (Tier 1)

Customers who live in the medium alert area can travel provided they follow the rule of 6.

Government guidance is that individuals should avoid travelling from medium alert areas to high or very high alert areas. If a customer from a medium alert area is travelling to a high or very high alert area, they can be transferred or refunded on request.

High Alert level (Tier 2)

Customers living in this area can travel within and outside the high alert area with their household or support bubble.

a. Single household bookings from a high alert area travelling to a medium or other high alert area will not be refunded.

Government guidance is that individuals should avoid travelling from high alert areas to a very high alert area.

If a customer from a high alert area is travelling to a very high alert area, they can be transferred or refunded on request. Travelling through an area – customers can travel through a higher risk area as part of a longer journey.

Very High Alert level (Tier 3)

Individuals are advised not to travel into or out of a very high alert area.

Customers who live in the very high area with bookings in a medium or high alert area in the next 4 weeks are being contacted and given the options of refund/transfer/change postcodes.

Individuals who live in a very high alert area are permitted to travel to hotels and other guest accommodation within the very high alert area but only with their household or support bubble.

Travelling through an area – customers can travel through a higher risk area as part of a longer journey.